Data Privacy


The Avillion Hotel Group Sdn Bhd (302950-V) (“Avillion”) respects your concerns regarding privacy and understands that you may have questions about how this Website collects and uses the information that you provide to us. We have prepared this statement (“Statement”) to inform you of the privacy principles that govern this Website.

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organised the Statement by major areas so that you can quickly access the information of most interest to you.

Visitors who browse this Web site do so on an anonymous basis. We have not configured this Web site to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you.
Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels or purchase a gift certificate, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation.

The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation.

After making a reservation or completing your stay at one of our hotel, unless you tell us otherwise, the information you provide will be used by us for the marketing of Avillion hotels and other related Avillion products.

Avillion may use the services of third-party company for sending electronic mailers for the sole purpose of promotion and communication. We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of Avillion services, or for similar purposes. It is your sole discretion if you wish to provide such information.

Children’s Privacy
This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children. We do present information regarding the Avillion Kid’s program and facilities on this site for the reference of adults that are interested in activities at our locations for children.
Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information, it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL-enabled browser such as Microsoft Internet Explorer or Netscape Navigator.

We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https”.

After information reaches AvillIon, it is stored on a secure server that resides behind firewalls designed to block unauthorized access. Information collected on this Web site is covered by this privacy statement is generally processed and stored in Malaysia.

Disclosure of Information to Third Parties
Avillion does use the services of third parties, such as fulfillment houses, email service providers, mail houses, Internet Booking Engine providers, internet payment gateway companies as well as such entities and marketing companies that provide varied services for Avillion. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Avillion specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personally identifiable information to entities outside of Avillion for any non-Avillion use without your approval.
Our Web site makes only limited use of “cookie” technology. “Cookies” are strings of text that a Web site transmits to a user’s computer. Cookies enable a website to keep track of a user’s preferences and activities relating to that website. Our Web site creates a temporary cookie for each visit in order to facilitate your visit. Our cookies expire automatically after you leave our Web site. These cookies transmit no information about you or your computer back to Avillion.
Joining the eNewletter and Opt-Out
It is our intention to only send you email communications that will be useful to you and that you want to receive. At your sole choice, you may join the eNewsletter by providing your name and email address on our Web site. We will periodically contact you via email and provide information about Avillion special offers and promotions that may be of interest to you. We use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send Avillion related emails. If you do not wish to receive email with updates and information please unsubscribe in our Web site. In addition, every time you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails.
Other Sites
Avillion is only responsible for the privacy statement and content of this Web site. We are not responsible for the privacy practices or the use of cookies on Web sites that you have accessed this Web site from and to the non Avillion Web sites that you may access from this Web site.
Legal Issues

This Web site is owned and managed by Avillion in Malaysia and is therefore governed by the laws of Malaysia and you further agree to submit to the exclusive jurisdiction of the Malaysian courts.

Avillion will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Avillion, guests, visitors, employees, or property (including this site), or to others.

Changes to Your Privacy Rights
In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. For your information, this statement was last updated on 09 March 2009.
With the Personal Data Protection Act 2010 (PDPA) coming into effect on 15th November 2013, Avillion Hotel Group and its subsidiaries are committed to comply with PDPA and protect Avillion guests’ personal information.

Avillion will only collect information that we believe to be relevant and required. The information will not be disclosed to any external organization for purposes other than those needed by Avillion to serve you better.

The personal information we have previously collected from you includes but is not limited to your name, address, email address, birth date, telephone number, address, identification number and/or credit card details.

The information collected may be used for various purposes including, without limitation, to communicate with you, charge your committed purchase amount, respond to your enquiries, administer your participation in our campaigns and conduct market surveys or trend analysis in accordance with the Act.

If required for any of the foregoing purposes, we may disclose your information to our authorized service providers located within or outside of Malaysia.

If you do not wish to continue receiving newsletter and promotional emails from us, you may discontinue by clicking “Unsubscribe” at the bottom of our email.

If you are below 18 years of age, please bring this notice to the attention of your parent or legal guardian.
1. The content and information displayed on this web site (“Avillion Information”) is the property of Avillion Hotels International Sdn. Bhd. (“Avillion”) and/or other parties. The downloading, reproduction, or retransmission of Avillion Information, other than for non-commercial individual use, is strictly prohibited.
2. Internet sites of Avillion may contain or reference trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of Avillion and/or other parties. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of Avillion and/or other parties is granted to or conferred upon you.
3. You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorized Avillion representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this site).
4. This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this site (“access codes”). The content contained in such restricted areas is confidential to Avillion, and is provided to you for your personal use only. We reserve the right to prohibit the use of such access codes on your behalf by third parties where we determine that such use interferes with our site’s operation or results in commercial benefits for other entities to our detriment.
5. All Avillion Information is provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties or merchantability, fitness for a particular purpose, or non-infringement.
6. With respect to all communications you make to Avillion regarding Avillion Information, including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and Avillion shall have no obligation to protect your communications from disclosure; (b) Avillion shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) Avillion shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.
7. The Avillion Information may contain technical inaccuracies or typographical errors. Avillion therefore reserves the right to make changes, corrections and/or improvements to Avillion Information, and to the products and programs described in such information, at any time without notice.
8. The Avillion Internet sites contain information on worldwide products and services for the Avillion, not all of which are available in every location. A reference to a Avillion product or service on a particular Avillion Internet site does not imply that such product or service is or will be available in your choiced location.
9. If you choose to leave this Avillion site via links to other non-Avillion sites, including those of advertisers, Avillion is not responsible for the privacy policies of those sites or the cookies those sites use. In addition, because Avillion has no control over such sites and resources, you acknowledge and agree that Avillion is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
10. This Web site is owned and managed by Avillion in Malaysia and is therefore governed by the laws of Malaysia and you further agree to submit to the exclusive jurisdiction of the Malaysian courts.

Avillion will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Avillion, guests, visitors, employees, or property (including this site), or to others.
11. If you would like to view the privacy practices that govern this Web site, please click here.